Unified Communications (UC Live) and Customer Experience (CX) Services

The UC Live and CX service offerings consolidate Microsoft Teams Contact center operations with unified communications (UC) and customer experience (CX) platforms. AudioCodes offers a lightweight, Teams-certified contact center delivering a unique consolidated Teams calling and omnichannel contact center offering including:

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Built-in Conversational AI with 14 supported languages

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Unique Native Azure-based agent and supervisor app using the Teams calling infrastructure and client platform

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Telephony Management platform between Teams Contact Center and a premium Contact Center vendors

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Omnichannel creating a consistent customer experience across email, webchat, and voice channels